01Do you offer a money-back guarantee?
Yes. Shared webhosting and reseller plans include a 30-day money-back guarantee, and VPS and Storage plans include a 7-day guarantee. Payments made with cryptocurrency are non-refundable — see our Terms of Service for full details.
02How quickly is my service activated?
Most services are provisioned automatically within minutes once your payment is confirmed. Orders flagged by our fraud-screening checks may require a short manual review before activation.
03Which payment methods do you accept?
We accept credit and debit cards, PayPal, and cryptocurrency. You can pay in EUR or USD — use the currency toggle in the header to see prices in your preferred currency.
04Can I upgrade my plan later?
Yes. You can upgrade your package for higher limits directly from the client area, with more CPU and RAM allocated instantly. When you outgrow shared hosting entirely, you can transition to a dedicated VPS environment with root access.
05Is DDoS protection included?
Yes. Layer 4 and Layer 7 DDoS mitigation with up to 3.6 Tbps of capacity is included automatically at no extra cost. Protection and capacity may vary between services and locations.
06Where are your servers located?
Our infrastructure runs in premium datacenters in Germany, the United States, and Luxembourg. The available locations for each product are shown on its plan page.